A little help
keeping it all together.
Start here for scanning tips, saved photos, and reminders. If something still isn't working, get in touch.
Contact support
Include your iPhone model, iOS version, app version, and what happened. Please remove card details, addresses, and other sensitive information from any screenshots you send. A receipt photo is not required to ask for help.
Common questions
How do I add a receipt?
Open the app and start a new receipt. Take a photo, choose an image from your photo library, or enter the details manually. Review and correct any suggested details, then save.
The scan missed something or read it incorrectly.
Place the receipt flat in even lighting. Include the entire receipt and keep the camera steady. Faded text, handwriting, folds, unfamiliar layouts, and some languages may be harder to read. Edit missing or incorrect fields before saving. Return policies and warranty lengths must be checked and entered by you.
The app says the receipt reader is missing.
Check that you have installed the latest available app build. During beta testing, update through TestFlight. If the message remains, email support with the version and build number shown in TestFlight. You can keep the photo and enter details manually in the meantime.
Where can I find the original receipt photo?
Open the saved receipt and select View full receipt photo. Zoom in to see details. Use Export photo / Save to Files to keep or share a copy outside the app.
Are my receipts backed up or synced?
MyReceiptKeeper keeps its collection locally on your device. It has no app account or built-in cloud sync. Export important receipt photos before deleting the app or changing devices. Your device's backup settings may separately include app data, but the app does not manage or guarantee those backups.
Why didn't I receive a reminder?
Check that you entered a purchase date and a future return or warranty deadline. Allow notifications for MyReceiptKeeper in your iPhone Settings. Focus settings, notification permissions, and the device's notification settings can affect when alerts appear.
How do I remove a receipt?
Open the receipt, choose Delete, and confirm. If the app reports a photo deletion error, contact support. Deleting a receipt does not remove copies you previously exported or the original image in your Photos library.
Can I use the saved photos for my records?
You can export receipt photos for personal, business, or tax recordkeeping. Check the documentation requirements that apply to you and keep independent copies of important records. MyReceiptKeeper does not determine whether a receipt meets a particular tax or reimbursement requirement.
For how your information is handled, read our privacy policy.